Frequently Asked Questions
Frequently asked questions
What does Knoxx Foods do?
Why should I choose Knoxx Foods as a supplier?
Where are your ingredients sourced from?
What industries and clients do you serve?
Do you meet Australian food safety standards?
Are your ingredients certified (HACCP, ISO, etc.)?
Can you provide custom formulations or blends?
What packaging sizes are available?
Do you offer private-label or co-manufacturing?
How can I get a quote or samples?
What are your minimum order quantities (MOQs)?
How reliable is your supply?
What payment terms do you offer?
Can I modify ingredient specifications?
What is the shelf life of your products?
Are your products Halal/Kosher certified?
Do you offer gluten-free or allergen-free options?
How do you assist with compliance and documentation?
What value does Kooka (the chatbot) add?
How can Knoxx Foods support product development?
Do you have an innovation roadmap or a new product pipeline?
Can you assist in scaling up from R&D to production?
Are there minimum contract volumes or exclusivity deals?
Do you facilitate visits to your facilities/suppliers?
How do you handle food safety incidents (recalls, etc.)?
What is your environmental or sustainability policy?
Do you have an online ordering system or catalogue?
What support do you offer during contract negotiation?
How do you stay competitive on price?
Can Knoxx handle speciality ingredients or rare items?
Who can I contact for ongoing account management?
How can Knoxx Foods help you reduce production costs?
How often does Knoxx Foods review and update ingredient specifications?
Do you offer technical training or demos?
Are your products listed at major wholesalers or distributors?
What tomato products do you offer and how can they be used?
What does “triple-concentrate” tomato paste mean?
How should I pick the right Brix level for tomato paste?
What rice varieties do you supply, and what are they best for?
Can you suggest how to use Arborio vs. Basmati in recipes?
Do you offer 'broken rice'?
Tell me about your dehydrated vegetables.
How do I rehydrate or use dehydrated onions and carrots?
Are your dehydrated veggies preservative-free?
What starches do you offer and how are they used?
How do I use potato vs. tapioca starch in recipes?
Do you carry native spices or speciality seasonings?
Are your spices and seasonings clean-label?
Can Knoxx help formulate a new recipe using your ingredients?
What nutritional info do you provide?
Are there any special organic or non-GMO options?
Yes, for many items, we offer certified organic lines or confirmed non-GMO options. For example, some of our spices and starches can be sourced as organic. If that’s important for your product, just let us know which ingredient, and we’ll check availability and pricing. Our goal is to fit your project’s needs, whether that’s fully organic, gluten-free, vegan, etc.
How do you ensure flavour consistency batch to batch?
We rely on strict quality checks and standardized processes with our production bases. Every batch is tested (colour, flavour, viscosity, etc.) to match the specifications. In practice, this means your spice mix or tomato paste will taste the same every time we ship it. If there’s ever a noticeable difference, our lab catches it before it gets to you. We also conduct annual audits and inspections of our production bases to ensure consistency.
Do you have suggestions for using coconut products?
We offer coconut milk powder and cream in bulk. Chefs use our coconut milk powder to add a creamy coconut flavour to curries, sauces, and desserts without extra water. It’s ideal for shelf-stable mixes. If you’re after coconut cream, let us know; we can source shelf-stable creams or extracts too. Our R&D team can share typical usage levels for coconut milk powder (usually around 5-10% of the formula, depending on the richness needed).
Can we do trials or pilots of new formulations?
Yes! We encourage it. We can provide pilot-scale quantities (in the 10-50 kg range) of almost any product in our line. If you need smaller sample sizes to test at home before you commit, we do that too. Our trials lab can help analyze how the ingredient behaves and advise on any necessary processing steps. We’re here to help you nail the formulation before full-scale production.
Do you offer recipe ideas or inspiration?
While we don’t have a public recipe blog, we often share ideas during consultations. For example, we might suggest a fresh pesto twist using our Italian durum pasta or a hearty soup with extra carrots and onions from our dehydrated range. Kooka can give simple tips (like how to enhance a curry with a certain spice), and for more in-depth creativity, our chefs can brainstorm with you directly.
What’s the difference between fresh and dehydrated onions?
Dehydrated onion is much lighter and shelf-stable compared to fresh. You gain convenience and consistent flavour. It’s great for sauces and mixes where you need an onion taste without extra moisture. If a recipe needs the brightness of fresh onion, you might compensate by adding a touch of acid (like vinegar). Our team can advise how to balance that when substituting dried for fresh. Practically or broadly, dehydrated onions can easily replace fresh onions.
Are your ingredients suitable for ethnic or fusion cuisines?
Definitely! We have staples that cross many cuisines (tomatoes for Mediterranean/Italian, basmati and spices for Indian/Middle Eastern, coconut for Asian, etc.). Our range is broad, so whether you’re creating a gluten-free fusion taco or an Asian curry, we likely have a suitable product. If you mention the cuisine, we can recommend the best fit from our catalogue. 🌎✨
How do your products fit with health trends (e.g., low-sodium, clean label)?
Many Knoxx ingredients support health and clean-label trends. Our spices are additive-free, and our starches and purees are simple, single-ingredient. For low-sodium needs, we can help you reformulate, for instance, using umami-rich tomato paste or onion powder to boost flavour so you can cut the salt. Our R&D chefs specialize in that kind of tweaking!
Do you have any new or limited-edition ingredients?
From time to time, we bring in special batches (for example, heirloom rice varieties or regional spice blends). These aren’t on the website, so your best bet is to ask your sales rep or Kooka if anything cool is around. If there’s demand, we might do a small import run and give you a heads-up.
What support can I get for allergen management?
All our products come with full allergen declarations. We also control cross-contact risks; for example, our bulk spices are processed in allergen-free facilities or dedicated lines when needed. If you’re developing an allergen-free product (e.g., nut-free), tell us your constraints, and we’ll help you pick the right ingredients (like using coconut or sunflower seed powders instead of nuts, etc.).
How long do your cooked products last?
Even though we don’t sell finished foods, we often get asked this by curious chefs.) Shelf life depends on the recipe, but as a general rule, foods made with our low-acid ingredients (such as low-acid sauces) require refrigeration or freezing. However, using our shelf-stable bases (like tomato paste), many shelf-stable sauces can last 1-2 years if canned properly. Always follow standard canning or preserving guidelines for safety.
Can you tell me about your pasta products?
Yes, we import Italian durum wheat pasta in bulk shapes (penne, tortellini, elbows, etc.). These cook al dente and have a great texture. Bulk pasta is especially handy for meal kits and ready meals. Just like any pasta, use ~100 g per litre of boiling water and cook to al dente. Since it’s Italian pasta, you get a premium bite.
Any tips for cooking with bulk pasta?
Store it in a cool, dry pantry. When cooking in large batches, pasta ratios and times are similar to home cooking: heat plenty of water, add a bit of oil to keep the strands separate, then cook uncovered until just firm (it will firm up a bit more when cooled or sauced). Bulk pasta holds its texture well, so it’s great for batch cooking in catering or meal factories.
Do you have any gluten-free ingredients?
We don’t have a full gluten-free pasta line, but many of our ingredients are inherently gluten-free (rice, corn pasta if we source it, potato/tapioca starch, dried veggies, spices, etc.). If your product must be gluten-free, we’ll focus on those natural options and ensure no cross-contamination. Just flag “gluten-free” with your inquiry, and we’ll guide you to the right products.
Can I get specification sheets or MSDS for your products?
Absolutely. For any product on our list, we have comprehensive tech data sheets (with nutrition, quality specs, etc.), also known as PIF. Just name the product, and we’ll email over the files. We keep these up-to-date to help with your R&D documentation and safety reviews.
What if I need help from your R&D chefs directly?
Great! We encourage direct collaboration. If you have a really specific technical challenge (like reformulating a recipe or troubleshooting texture), we’ll connect you with our R&D team. They can jump on a call, visit your site, or lead a trial. If Kooka (that's me) thinks your question is complex, I'll automatically mention our R&D experts for backup.
How do I stay informed about your latest products?
We periodically send emails to inform our customer base. However, you can also call us at 1800 899 945 or email us at sales@knoxxfoods.com if you have any specific inquiries. We will ensure you get a prompt reply. You can keep an eye on our website's news section (we sometimes post about new ingredients and how to use them) or come and say hello to Kooka. She will have all the answers.
Can I buy your ingredients at a grocery store?
Not directly. We specialize in supplying businesses, so you won’t find our bulk ingredients in retail. But, fun fact: some of the sauces or meals at your supermarket probably use ingredients that started their journey with Knoxx! So indirectly, yes, our ingredients do reach your home, just through another brand’s product.
How do I place an order with Knoxx Foods?
Simply contact our sales team via email or phone with your product, quantity, and delivery details. Our salesperson will be in touch with you to ensure your journey is smooth with Knoxx.
Do you offer volume discounts?
Yes, we offer competitive pricing that improves with volume. In practice, we often set negotiated prices for annual contracts or big yearly volumes to give you predictability. So it is best to get in touch with our sales team, and the sales rep will ensure you get the best possible deal.
What is the minimum order quantity (MOQ)?
Normally, our MOQ is a full pallet load. However, during the testing or R&D phase, we do permit mixed pallets. It will be best to get in touch with our Sales team, and they will ensure your specific requirements are resolved as best as possible.
What packaging options does Knoxx Foods offer?
We offer industrial packaging in bulk formats. For example, our tomato paste comes in 10 kg aseptic bag-in-box to 210 kg drums, and rice in 10-20 kg food-grade sacks. Spices typically arrive in 15 to 25 kg bags or cartons. We ensure all packaging meets food safety standards.
Can you tailor the packaging to our needs?
Absolutely. Many clients need non-standard pack sizes or specific materials. As mentioned, we can offer anything from 10 kg bags up to 210 kg drums. Please get in touch with our sales team, and they will ensure your aspirations are met.
What are your shipping and delivery options?
We ship nationwide across Australia. For domestic orders, we use reliable freight partners (road or rail) to deliver to your dock. For imports, goods usually arrive by sea (with standard import lead times). If you need urgent restocking, we can sometimes air-freight smaller orders. We also ensure proper insurance on shipments. In short, we handle the logistics end-to-end to meet your delivery schedule.
Can I track my shipment?
Our operations team keeps customers informed about their delivery status. However, we are making arrangements so that you can track the shipments live by yourself.
What is Knoxx Foods' lead time from order to delivery?
Lead time depends on the product and the quantity of in-stock items to be imported. Your best option is to get in touch with our sales team, and they will give you a clearer idea. We strive to provide timely and accurate delivery estimates.
How do you handle import compliance and duties?
We manage all import formalities. Knoxx ensures products clear Australian customs and comply with biosecurity requirements. We price shipments either including or excluding duties (depending on the agreement), but rest assured, we only import legally approved food ingredients. You won’t have to worry about red tape; that’s our job. However, in case the customer wants goods from overseas on a FOB or CIF basis, that can also be discussed with the sales team.
Are all products HACCP-approved and documented?
Yes, all our ingredients come with the necessary certificates. You can get our HACCP certification, any relevant ISO or FSSC docs for the product, and CoAs for each lot. These documents accompany the shipment (digital or hard copy), satisfying most audit requirements. We’re happy to liaise with your QA team as needed.
How do you support our quality audits?
We support you fully. We can provide our QA protocols, third-party audit reports, and even arrange joint audits if needed. Our quality team will work with you to review procedures. Since we source from audited suppliers and test everything, our records are thorough, so your auditors can see our compliance trail (like supplier audit results and batch test reports).
What if a product doesn’t meet the spec on arrival?
This is rare, but if it happens, we have a claims process. First, hold the batch and document the issue. Then contact our QA team with details; we’ll investigate immediately. If the product is indeed out-of-spec (which is unlikely due to our QA checks), we’ll arrange a replacement or credit per our agreement. Customer satisfaction is our priority.
How do you ensure traceability?
Every batch is fully traceable from origin to delivery. We assign lot numbers and keep records of which farm/processor each ingredient came from. On dispatch, we maintain the chain of custody (via CoAs and shipping docs). If you ever need to trace an ingredient back to its source, we have the chain of ownership document.
Can you integrate with our procurement system (EDI)?
We’re in the process of enabling digital tools. Currently, orders can be placed by email, and we can send invoices electronically. For high-volume customers, we’re open to EDI or portal integration discussions. Let us know your system; we’ll see how best to connect for smooth ordering and billing.
What are your lead times for regular restocks?
If an item is in our Aussie inventory (like popular ones), restocking is quick, almost instantly. For seasonal or imported items, we recommend ordering several weeks in advance. We encourage setting up a supply plan: for example, order every quarter for key items to ensure no gaps. We’ll work with your forecast to advise ideal reorder points.
Do you provide price lists or catalogues?
We maintain a product catalogue (mostly digital), but prices are quoted per product since raw material costs fluctuate. We’ll provide a current price quote whenever you ask. For ongoing relationships, we can offer fixed pricing contracts for a period. While we don’t list public prices, we are transparent in our quotes so you see exactly what you’re paying for each product.
How do we open an account with Knoxx Foods?
Getting set up is easy. Simply send us your business details (company name, address, ABN, etc.) and banking info. We will send you the Account Opening forms. After we conduct a trade reference check and agree on payment terms, your account will be activated. Once your account is live, you can place orders quickly without any lengthy red tape. Our goal is to onboard you smoothly and start supplying your business without any headaches.
What happens if an item goes out of stock?
We do our best to prevent this through planning and multiple suppliers. If something does become temporarily unavailable, we’ll notify you as soon as possible and suggest alternatives (maybe a similar ingredient or an alternate size). Often, a small recipe tweak can use a comparable product. Plus, our R&D team can help fast-track the development of a substitute if needed.
Do you have a returns policy?
Since ingredients are perishable goods, we generally don’t accept returns unless there is a quality issue on our side. If you receive damage or find a defect, we handle it case-by-case (usually replacement or credit). In normal circumstances, sales are final once shipped (again, we focus on prevention through our quality control).
Can I cancel or change an order?
Yes, if it’s before production or shipment, especially with stock coming from overseas against a purchase order issued or commitment by the customers. Once ingredients are processed or en route, it’s difficult to change. Please notify us as early as possible if quantities or specifications need adjustment; we’ll do our best, as long as we haven’t already booked or produced your order. Open communication helps avoid last-minute changes.
How do you ensure product freshness?
All products are shipped fresh and inspected before leaving our warehouse. We check expiration/sell-by dates to ensure you have a maximum shelf life on arrival. For example, our tomato paste often has 18-24 months remaining when it ships. We also recommend “First IN, First Out” (FIFO) practices when using our stocks to keep your kitchen fresh.
What packaging materials do you use?
We use food-grade industrial packaging. Our tomatoes and sauces are in aseptic bags and cans, starches and powders in bags, and spices in multi-layer kraft or foil bags inside boxes. All materials meet food safety regulations. If you have specific packaging material requests (e.g., all-poly lining), we can often accommodate those too.
How do you handle storage and warehousing?
Knoxx maintains climate-controlled warehousing for sensitive items (like spice powders or pastes) and dry storage for bulk staples. We manage stock rotation to ensure the oldest stock goes out first. If you require bonded or quarantine storage (for your own needs), let us know; we have options. In general, leave the storage to us; we’ll keep everything in top condition.
What documentation comes with each shipment?
Every consignment from overseas includes packing lists, CoAs, certificates of analysis, and any requested certificates (e.g., organic, Halal). We can also provide a Certificate of Origin if needed. This documentation travels with the cargo so that your receiving team has everything needed for verification and compliance.
Are your prices in AUD and GST inclusive?
We quote prices in AUD plus GST if applicable.
Can you drop-ship to multiple locations?
Yes. If you have multiple manufacturing or distribution sites, we can coordinate shipments accordingly.
What sustainability practices do you follow?
We’re steadily improving our environmental impact. For example, we optimise shipments to reduce space (thus fuel) and recycle packaging materials where possible. We also pursue suppliers who farm responsibly. While our main mission is quality and service, sustainability is part of that mix, a hot topic for many of our customers.
How do you handle price increases?
Commodity prices (like rice, onions, ginger, etc.) can fluctuate globally. We strive to lock in pricing with suppliers, but sometimes costs rise. If a price increase is needed, we provide advance notice and justification. For contractual customers, we often cap increases to pre-agreed formulas or periods. We know stability is important, so we give you as much heads-up as possible.
Who do I contact if I have an issue with my order or invoice?
Your first point of contact is your account manager. They’ll either resolve it or escalate it to the right person. For example, our logistics manager handles shipping issues, and our finance team handles invoices. We pride ourselves on quick problem-solving; just tell us the issue, and we’ll get it sorted.
How do you ensure batch-to-batch consistency?
Every lot is checked against the specifications (this includes checking Brix for tomato paste, moisture for rice, colour/flavour for spices, etc.). We use calibrated equipment and trained QC staff for this. If an ingredient batch is slightly off, we either adjust it (e.g., blending lots) or reject it. This way, you get the same reliable product each time.
Can we schedule regular shipments (standing orders)?
Absolutely. Many customers set up a regular delivery schedule (e.g., monthly or quarterly). We can forecast with you and lock in slots. This makes production planning easier for both sides. Standing orders also help us keep stock dedicated to you and sometimes even secure better pricing from suppliers.
Is there a loyalty or referral program?
We appreciate long-term partnerships, but don’t have a formal program. Instead, we reward loyalty through service and pricing (e.g., frequent buyers often have negotiable terms or credits). Referring another company doesn’t get us a legal kickback, but it does build goodwill, and we’ll gladly extend our thanks and best service to any friend of yours!
Who is Kooka?
Kooka is a chatbot and ingredient guru! She was named after the kookaburra (the laughing Australian bird). She likes to bring a smile while she helps answer your questions. Think of Kooka as your friendly guide to understanding what Knoxx Foods does.
What does Knoxx Foods do (and do they sell groceries)?
Knoxx Foods is an Australian company that supplies ingredients in bulk to food manufacturers and chefs. We don’t sell retail groceries; instead, we sell large quantities to companies that then make the foods you buy in stores. So, if you’re looking to make a 1,000-litre soup factory-style, we’ve got your ingredients!
Are your products vegan or vegetarian?
Yes! Most of what we sell is plant-based; think tomatoes, rice, veggies, spices, starches, and pasta, many of which are inherently vegan/vegetarian. We do not deal in meat or dairy ingredients. So if you’re cooking up something veggie, odds are our ingredients will fit the bill. 🌱✨
Where is Knoxx Foods located?
We’re based in Sydney, Australia. But our work (and ingredients) can travel all over, across Australia and even back to markets overseas! Right now, I can chat with you from our “digital office” online.
What is the meaning behind the name “Knoxx”?
Knoxx is just our brand name; it comes from a city called Knox in Victoria, Australia. It doesn’t have a hidden meaning like “double X marks the spot.” (Though it does look cool with the twin X’s, doesn’t it?) We chose Knoxx to stand out as a modern, strong-sounding name reflecting an Australian company that’s serious about food supply.
Why the double ‘x’ in Knoxx?
Haha, we get asked that a lot! Think of the XX as a salute to extra quality, double ‘X’ for double excellence. In reality, it’s a branding choice to sound distinctive and memorable.
Can I buy your products for my home kitchen?
Not directly, no. We’re B2B (business-to-business), which means we sell in very large quantities for food production. If you’re a home cook, you’d have better luck buying products made by the manufacturers we supply (for example, a jar of pasta sauce or a bag of rice at the supermarket). We handle the ingredient side of the journey, not the retail side.
Who started Knoxx Foods, and how old is the company?
Knoxx Foods has grown over 10+ years in the industry. It was founded as part of the Knoxx Business Group to import quality ingredients for Aussie businesses. So, we’ve been around long enough to know our stuff, but we keep things fresh and innovative. (We’d have to check with our founders for a birthday party date!)
Why is the chatbot named after a kookaburra?
The kookaburra is a cheeky Aussie bird known for its laugh. We wanted Kooka to be friendly and helpful, kind of like a guide who might crack a joke or two! So Kooka’s avatar (and name) is inspired by that bird, to represent our Aussie roots and friendly vibe.
Can I ask Kooka anything fun, like jokes?
Sure thing! I do know a few food jokes. For example, “Why did the tomato turn red? Because it saw the salad dressing!” Got more random questions? I’ll try my best; just remember I’m here to talk about food and ingredients first.
Are your ingredients organic or non-GMO?
That depends on the product. If an ingredient is organic or specially certified, we’ll say so on the label. For general questions, our items come from farms that meet food safety standards. Please get in touch with our QA department if you have a specific product in mind.
Do you have any products I would recognise in stores?
While our brand isn’t on store shelves, we supply ingredients to major food producers. So, some pasta, soup, sauce, or snack you love may start as a Knoxx ingredient. We keep that on the down-low (company secrets and all), but yes, a big family of foods out there has a dash of Knoxx inside.
What’s a fun fact about one of your ingredients?
How about tomatoes? Did you know that our triple-concentrated tomato paste is 3 tomatoes’ worth of flavour squeezed into one? It’s like tomato superpowers in a can! 🍅💪 Or rice: the fancy Arborio rice we import sticks together to make creamy risotto; that’s because of its extra starch. Rice can be pretty neat, right?
Can I talk to a real person, not a bot?
Of course! Kooka is great for quick info, but if you need detailed help, we have a team of food pros. You can contact Knoxx Foods via email or phone from our website, and you’ll reach a real human (like a sales rep or food scientist) who can chat with you. We like to keep things personal.
What does Kooka like to “eat”?
Haha, as a chatbot, I don’t eat at all, but if I did, I think I’d love a mix of our ingredients, like a spicy tomato curry with rice and veggies. Or maybe a pasta Alfredo with extra garlic from our pantry. Whatever’s made with Knoxx stuff, right?
Why don’t you have retail stores?
We prefer to specialise in bulk ingredients so we can serve manufacturers effectively. Running retail stores would be a whole different business model (and it’d be a lot of tiny orders instead of a few big ones!). So we stay focused on being the behind-the-scenes supplier. But we think that’s kind of cool too, being the little guys powering your big pantry items.
Are you involved in any community or charity events?
We love giving back, even if Kooka can’t physically be there. Knoxx has participated in food drives and sponsored industry events. (For example, lots of food companies work with Foodbank and other charities.) If you’re part of a good cause in food, let us know; maybe we can help with ingredients or sponsorship.
Can I visit Knoxx Foods’ office?
We welcome visitors to our offices or warehouse for serious business talks. However, because of liability and HACCP requirements, we ask that you arrange visits in advance by contacting our team. Kooka will give you the info to call or email us, and we can set it up!
Any tips for cooking with dried ingredients?
Sure, dried veggies are awesome for convenience. For instance, add a handful of dried carrots or onions directly into soups or sauces; they’ll hydrate and add flavour. And dried garlic or chilli can be sprinkled in while cooking to release flavour. A little tip: store dried goods in airtight containers to keep them from clumping (they can absorb moisture from the air). Other than that, just treat them like spices; a little goes a long way.
What does HACCP mean?
It stands for “Hazard Analysis and Critical Control Points,” a big system to keep food safe. When I say our ingredients are HACCP-certified, it means we follow strict processes so that the ingredients have no microbial or safety issues. You won’t get food poisoning from our stuff (pinky promise)!
Does Kooka have a favourite ingredient?
If I had taste buds, I might say garlic or ginger because they make everything yummy. But I’m just a bot, so I love all ingredients equally! I’m more excited to see how THEY shine in your cooking.
Can you explain an ingredient in simple terms?
Sure! Pick one, and ask away. For example: “What’s tapioca starch?” I’d say: it’s a fine powder from cassava roots, used to thicken sauces; it’s flavourless but makes things nice and silky. Or, “What’s in tomato paste?” Just cooked, concentrated tomatoes. I’ll keep it simple and fun!
How do I pronounce Knoxx?
It’s just like “knocks” (like the knocking sound), but with a crisp ‘x’ sound at the end. Kooka thinks “No-ks” is pretty easy to remember; no silent X’s here!
Are any of your ingredients Australian-grown?
Mostly not. We deal only in those products that are not grown in Australia or are not processed here. However, Australia, being a multicultural country, people do need products beyond Australia.
What’s Knoxx Foods’ most popular product?
That’s like asking a baker what the most popular cake is! But tomato products and rice are big sellers since they’re used in so many meals. Also, dried onions are a cupboard staple. If it’s a common ingredient in your kitchen, Knoxx probably sells it in bulk.
What’s a funny cooking tip?
Alright, here’s one: “If you burn your dinner, just chuck it in the bin and order takeout!” Okay, maybe not the most helpful tip, but humour aside, one real tip is to laugh at cooking mishaps. Even the best chefs have flops sometimes; it’s all part of the learning. And remember: a bit of extra spice never hurts.
Can Kooka tell me a secret ingredient?
Shh... I do have a secret: if a recipe calls for cream, try using coconut milk powder (one of our products) with a little extra water; you’ll get a creamy texture with a hint of coconut flavour. That often works as a vegan-friendly substitute! But promise not to tell anyone.
Are your products suitable for kids or baby food?
Formulations for babies often require extra care (low salt, super fine puree). We can provide mild, baby-grade spices or recommend techniques, but final baby food recipes should follow pediatric guidelines. In general, our natural ingredients fit into wholesome recipes.
How can I give feedback about Kooka?
We’d love it! You can send feedback to our team via the website’s contact form or email. (Just mention “Kooka” in your message.) We read all the comments; after all, Kooka wants to learn and improve, too! Your suggestions or any corrections help me become the perfect chatbot chef-helper.
Do you keep all your ingredients in ready stock?
Yes, we maintain sufficient inventory across our entire product range. We also have additional containers "on the water" to ensure a continuous supply and consistently top up our warehouse levels.
How does Knoxx Foods ensure a continuous supply for bulk users like ready-meal manufacturers?
We build safety buffers into our stock levels to ensure that bulk users, such as ready-meal manufacturers, are never kept waiting for their orders. This proactive approach helps us maintain a reliable supply chain.
Can I get immediate delivery for urgent orders?
For smaller, urgent orders, we can usually release stock immediately.
How do you handle larger volume orders?
For larger volumes, we follow a collaborative schedule. This process typically involves sharing full specification sheets (PIFs), supplying samples, and providing a trial batch.
How do you manage lead times and delivery for larger orders once a purchase order is placed?
Once you raise advance purchase orders, we align incoming shipments so that the product arrives just when you need it. Our procurement team tracks each container throughout transit and sends you regular estimated time of arrival (ETA) updates, allowing you to pre-plan your production with confidence.
Do you have any other rice also which is Sella or Parboiled?
We have Koh Koh long grain parboiled rice and Buono Riso Risotto rice which are also Sella.
Can all the rices be parboiled or come as Sella?
Technically all the rices in the world can be parboiled which is another name of Sella.
Why Thai rice doesn't sell in parboiled form?
The whole charm of Thai Jasmine white fragrant rice is that it sticky rice. In fact they have a very popular dish that is called Mango Sticky rice.
Why Risotto rice in parboiled form not very popular?
The whole charm of Risotto rice is to have Risotto rice which is more starchy dish. Thats why our Buono Riso rice in parboiled form is not very popular.
Where can I buy wholesale / bulk rice in Sydney, Brisbane, Melbourne, Adelaide, Perth, Ca Nberra?
Buy wholesale bulk rice from Knoxx Foods—your B2B supplier for Australia-wide delivery to Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra. We source and supply Basmati, Jasmine, Arborio and parboiled rice in foodservice and industrial packs, with HACCP-led QA, specs and COAs on request.
Where can I buy wholesale / bulk Thai Rice in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Knoxx Foods supplies Thai rice (Jasmine/Fragrant) in bulk to Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra. Choose foodservice (5–10 kg) or bulk 20–25 kg formats, backed by HACCP compliance, traceability and reliable Australia-wide logistics.
Where can I buy wholesale / bulk Basmati Rice in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
For bulk Basmati rice, partner with Knoxx Foods. We deliver to all major Australian cities, offering premium grades for manufacturers, co-packers and foodservice groups, with contract options, price holds (subject to terms) and HACCP-driven quality.
Where can I buy wholesale / bulk tomatoes in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Knoxx Foods supplies processed tomato ingredients—tomato paste, purée, crushed/diced—to Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra. We support B2B production with consistent Brix/viscosity, spec sheets/COAs, and national delivery.
Where can I buy wholesale / bulk Starch in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Source native and modified starches (e.g., corn, tapioca, potato) from Knoxx Foods. We ship Australia-wide to the major cities with HACCP documentation and technical guidance on viscosity, gel strength and clean-label alternatives.
Where can I buy wholesale / bulk garlic in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Knoxx Foods supplies dehydrated garlic (granules, powder, minced) and garlic pastes for commercial kitchens and manufacturers in Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra. Expect consistent flavour, controlled moisture, and HACCP-compliant supply.
Where can I buy wholesale / bulk Coconut in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Choose Knoxx Foods for coconut milk, cream and desiccated coconut in bulk/foodservice packs. We service all major Australian cities, ensuring HACCP compliance, stable fat levels and reliable, Australia-wide delivery.
Where can I buy wholesale / bulk Potato Starch in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Knoxx Foods delivers potato starch to Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra. Ideal for clean-label thickening, gluten-free baking and crisp coatings, supplied with specs, COAs and national logistics support.
What are the benefits of using Basmati Rice in Food products?
Basmati rice offers distinct aroma, long grains and low stickiness, delivering premium texture in ready meals, biryanis and foodservice dishes. It holds up well after reheating, supports consistent portioning, and is available in bulk formats from Knoxx Foods for B2B production.
How is Potato Starch Used in Food Processing?
Potato starch provides high viscosity, neutral flavour and clear gels, making it ideal for soups, sauces, bakery, gluten-free and coating systems. Knoxx Foods supplies grades tailored to thickening, binding and crisping, with HACCP documentation and technical support.
Where to buy custom food ingredient solutions in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Get custom ingredient solutions from Knoxx Foods—private-label and contract manufacturing for seasoning/spice blends and selected dry goods. We service all major cities with R&D support, trials, scale-up, compliant labelling and Australia-wide distribution.
Why is HACCP important in the food industry?
HACCP controls food safety risks from end-to-end—protecting brands and consumers. As a HACCP-led B2B supplier, Knoxx Foods maintains traceability, specifications, COAs and vetted sites, helping manufacturers and foodservice teams meet audit and compliance requirements.
Where can I get technical support for food ingredient formulation in Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra?
Knoxx Foods provides technical support for ingredient selection, specs and blend formulation across Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra. Share your target granulation, Brix/viscosity, moisture, functional starch goals and we’ll recommend the right solution, samples and MOQs.
What is Brix in tomato paste and why does it matter?
Brix is the measurement of total soluble solids in tomato paste, indicating the level of natural
sugars, acids, and tomato solids. It matters because it directly affects flavour, texture, quality,
and processing performance in both commercial kitchens and manufacturing environments.
What is the ideal Brix level for tomato paste used in food service?
For most food-service applications, 28–30° Brix provides balanced sweetness and versatility.
Premium applications—such as sauces requiring a rich, concentrated tomato flavour—often use
36–38° Brix paste.
How do manufacturers measure Brix during production?
A refractometer is used to measure how light bends through a diluted tomato paste solution.
This gives an accurate Brix reading, helping manufacturers ensure batch consistency and
alignment with specifications.
Can Brix be artificially increased in tomato products?
Yes. Sugar and salt can be added to raise the soluble solids level, which increases Brix without
increasing actual tomato concentration. This is why checking ingredient labels is essential to
avoid paying premium prices for artificially inflated products.
Does a higher Brix level always mean better quality?
Not necessarily. While higher natural Brix usually indicates fuller flavour and better yield, buyers
should ensure that the Brix comes from tomatoes, not added sugar or salt. Genuine high-Brix
paste contains only tomato solids and delivers superior performance without artificial
enhancement.
Connect with us to discuss tailored ingredient solutions for your business.
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