Quality Assurance

Supplier Audits & Approvals

• Every manufacturing base is carefully vetted through on-site inspections and regular audits before joining the Knoxx network.
• Only suppliers that meet our strict standards, including food safety certifications, quality systems, and ethical practices, are approved.
• This ensures full transparency and trust in the source of every ingredient.

Product Testing & Specifications

• Each ingredient is benchmarked against detailed Knoxx specifications such as moisture content, particle size, brix level, and purity.
• Incoming shipments are tested in-house and, when necessary, by accredited third-party labs to confirm compliance and batch consistency.
• This comprehensive testing process guarantees that every delivery meets your precise requirements.

Certifications & Compliance

• Our ingredients are backed by certifications including HACCP, ISO 22000, Halal, and Kosher, as required by clients or product lines.
• Knoxx stays fully aligned with FSANZ regulations and international food standards to support your compliance needs.
• Every batch is traceable, ensuring full visibility and recall preparedness when needed.

R&D and Technical Support

• Beyond sourcing, our team of R&D chefs and food technologists supports your product development and formulation adjustments.
• We collaborate on trials, provide ingredient samples, and work hands-on with your development team to optimise shelf life, taste, and process performance.
• This added layer of technical partnership sets Knoxx apart as more than just an ingredient supplier.

Rapid Complaint Resolution

• We treat every food quality complaint or noncompliance report (NCR) with urgency and care, aiming to respond within 24 hours.
• Our escalation protocol ensures all relevant parties from the customer to our storage partner are notified immediately when an issue arises.
• With structured workflows in place, we not only resolve issues quickly but also implement corrective actions to prevent recurrence.